http://www.gogotraining.com, 877-546-4446
This video discusses:
• Concept of Service Portfolio Management
• Service Pipeline
• Service Catalog
• Retired Services
This video is part of the ITIL® Overview for Managers and Non-Technical Staff Part 1 course which has two parts covering the Service Lifecycle, Service Strategy, Service Design, and Continual Service Improvement. You will learn the basic concepts up to a total comprehension of ITIL® practices for IT Service Management.
This overview enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background.
GogoTraining is an ITIL® accredited ATO.
Course Prerequisites:
None
Course Objectives:
As a result of taking this ITIL online training course, you will be able to:
• Gain a basic understanding of ITIL® concepts
• List the universal ITIL® terminology and context
• Discuss the structure and workflow of an ITIL® organization
• Identify the roles, processes, functions, and service lifecycle
http://www.gogotraining.com, 877-546-4446
