www.saponlinetrainings.net - "sap crm(customer relationship management)" Online Training contact us:+919052666559,+1-6786933475 [email protected] By Real Time Experts from Bangalore,India,USA,Canada,UK, Australia,South Africa.
SAP CRM ONLINE TRAINING COURSE CONTENT:
INTRODUCTION
Solution Overview (Introduction):
• Overview of SAP ERP and SAP CRM
• Introduction to SAP CRM
• Overview of CRM 2007 Architecture
• Channel of CRM
• CRM Application
• Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
• Architecture of WEB UI
• UI Concept & UI Component Concept
• Navigation Bar & Business Roles
• UI Configuration
• Personalization
• Additional Features in Web UI
( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC
• CRM Business Partner (BP)
-> Creation of BP on Category
-> Basic setting on Field grouping & No ranges
-> BP Relationships
-> BP Roles
-> Mapping BP Classification & Account Group from R3 -> CRM
• Organizational Management
-> Fundamentals of SAP CRM Org Structure
-> Organizational Data determination
-> Mapping Org Model & Enterprise Structure from R3 -> CRM
• Territory Management
-> Hierarchy Levels, Hierarchy ID
-> Assign employee to Hierarchy
• Product Master
-> CRM Product Types
-> Creation of Hierarchies & Categories
-> Creation of Attributes & Set Types
-> Mapping Product Master & Material Master from R3 -> CRM
• Transaction Processing
-> Transaction Processing for Enquiry, Quotation & Order
-> Customization of Transaction Types
-> Assignment of Item Category Determination
-> Mapping Transaction Types & Sales doc Processing from R3 -> CRM
• Activity Management
-> Business Activity / Task
-> Activity Monitor
• Partner Processing
-> Partner determination Procedure
