Whenever you run into resistance or conflict with clients there's one type of soft skill training you can use every time. It's called "Meet and Move". Learn the basics of the "Meet" in this fun and informative video.
Marty Friedman has trained managers and consultants to use specific, practical soft skills for more than thirty years. He and his business partner, Steve Vislisel, designed the well-known Power of Partnership training for client-facing corporate people who want to build trust, handle conflict, upsell, and halt project "scope creep". Find out more at http://powerofpartnership.net.